Returns & Exchanges
At OLAPLEX, we want you to be completely satisfied with your hair care journey. If you are not happy with your purchase, we offer a 30-day return window for products purchased directly from our official website.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to begin the process.
Prepare the Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the package is scanned to track your return status.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing